Shipping & Returns

SHIPPING

Orders are packed and sent out within 48 hours when placed before 12pm (GMT) (Mon-Fri).

All shipments will be sent with our trusted couriers, Evri & Royal Mail.

Costs & Time Frames:

ORDERS FROM	TIME	COST	CONDITION
United Kingdom	5-7 Working Days	£0
EU	7-14 Working Days	£5	Free for orders above £100
Rest of World	10-12 Working Days	£12.50	Free for orders above £150

 

Incorrect Addresses:

Customers are responsible for ensuring they have entered a correct delivery address. Your items will be sent to the exact delivery address stated on your order and if this is incorrect or your address is changed within the estimated delivery time we, unfortunately, cannot reimburse you if your order does not make its way to you.

If you have made a mistake when ordering an item please get in touch and we will endeavor to update your delivery address if your item(s) have not been dispatched.

RETURNS

We have a 14-day returns policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We accept unworn and unwashed garments and we reserve the right to refuse an exchange if the garment is sent back in a worn condition. Rejected items sent for exchange won't be sent back, refunded or exchanged.

We will not exchange items that have been:

• Worn (any garments with perfume odours, makeup stains or other stains will be refused)
• Washed
• Damaged
• Used
• Altered

To start a return, you can contact us at info@saleeqa.co.uk. If your return is accepted, we’ll send you instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted. We do not cover the cost of shipping for a return.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any returns questions at info@saleeqa.co.uk.

Exchanges

We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange.

Please contact us at info@saleeqa.co.uk in order to initiate the exchange process. If your exchange is accepted, we’ll send you instructions on how and where to send your package.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your exchange, and let you know if the exchange was approved or not. If approved, we'll automatically process your new order.

*Please note we only offer one exchange per order. After exchanging, refunds are not eligible.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.